Viator Tour Review: Is Viator Legit?


Viator Tour Review: Is Viator Legit?


Viator is a website that lets people plan tours, attractions, and other popular activities all over the world.

Viator is a part of Tripadvisor, Inc., which has used its many resources to build a large marketplace that connects travellers with tour operators and ticket sellers.

How Does Viator Work?

Viator Website works a lot like TripAdvisor in that it lets users choose from trips in a wide range of popular places around the world.

Viator trips include:

  • Walking tours
  • Site visits
  • Day trips
  • Museums
  • Boat Cruises
  • Snorkel trips
  • And more

For travellers: gives you a lot of ways to customise your searches and also gives you curated itineraries based on your profile and interests.

The company says that bookings are flexible and that travellers can make changes at the last minute.

For tour operators: Viator gives small tour operators access to their booking platform and a place to market and sell their tours. This makes it easier for them to advertise and grow their businesses.

Viator also helps travel agents market and sell the tours that are on the marketplace.

Customers can write public reviews of tours and other experiences on, just like they can on TripAdvisor.

In theory, this openness should encourage everyone to try to offer and recommend the best services for travellers.

Are you planning a trip? Just check out Viator.

Managing and Cancelling Reservations

Viator Tour Review: Is Viator Legit?

Each tour page will have an “Overview” and “What to Expect” section that should give you a sample schedule, information on how to manage your time, and a good idea of how to get ready for your trip.

There is usually more than one tour option for popular places, so it’s important to read the details carefully to make sure you book the one that fits your needs best.

Viator says that you can make changes to your booking for most tours up to 24 hours before the tour. You need to check this ahead of time by reading the “Terms and Conditions” of any option you book.

Also, each tour will have a section called “Cancellation Policy,” which you should read before you book. There are different ways to cancel different kinds of activities.

Cancellation is free –

Most of the time, if you cancel at least 24 hours before the event starts, you should be able to get your money back.

Moderate –

You can get a refund if you cancel at least 4 full days before the experience starts.


You must cancel at least 7 full days before the start date for a full refund. You must cancel 3–6 full days before the event starts to get a 50% refund.

Keep in mind that these deadlines are based on the local time at the destination. You can change or cancel your booking on by going to your account and clicking on the “Cancel Booking” tab.

Viator advertises its flexibility, but it’s best to book activities and tours in advance because not all options will be available at the last minute.

Customer Support: If Needed Help?

Viator Tour Review: Is Viator Legit?

Address:  400 1st Avenue, Needham, MA 02494

Phone number:  +1 (888) 651-9785

Email:  [email protected]

You can also use Viator’s online help centre to find answers to frequently asked questions about how to use the site or how to book.

Is Viator Legit?

Viator is a real company backed by a publicly traded company, Tripadvisor Inc., but it’s still not clear if it’s a good company.

In general, we think that using Viator has both pros and cons.

By searching online, you can get a good idea of what the going rate is for certain activities, compare prices, and read reviews from other customers.

You can also talk to the tour operator directly and find out everything you need to know before you go.

If your plans change, you can use Viator to cancel or rebook your tour (depending on the tour operator’s terms).

When you use Viator, you put an extra step between yourself and the service provider. Most of the time, this isn’t a problem, but as many of the complaints show, if communication breaks down, the trip can be ruined.

The best thing you can do is choose experiences with high ratings and read their bad reviews carefully. From these situations, you can narrow down the problems you need to be aware of and hopefully take steps ahead of time to make sure everything goes smoothly.

This can be as easy as sending a message to the operator ahead of time to ask questions and let them know what you need.

In the end, it’s up to you whether you want to use a third party to book your vacation or do it yourself when you get there or before you go.

If you have used Viator or any of its services, please leave a review below.

Are you planning a trip? Just check out Viator.


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